1 min read
Customer success specialist
Help hotels and resorts across Bangladesh get set up and get the most from RoomAnchor.
About the role
You will be the first person a new hotel talks to after signing up. You will run onboarding calls, help teams set up rooms, rates and payments, and answer questions by phone, email and video call.
What you will do
- Guide new customers through the onboarding wizard and their first week.
- Train front desk, housekeeping and accounts teams, in Bangla and English.
- Turn common questions into guides for our help centre.
- Pass clear, reproducible reports to the product team.
What we are looking for
- Experience working in a hotel, resort or guest house, ideally at the front desk or in reservations.
- Clear, patient communication in Bangla and English.
- Comfort with software and spreadsheets.
- Willingness to travel occasionally to customers outside Dhaka.
How to apply
Send a short note about a time you helped a guest or colleague solve a problem, along with your CV.
Sound like you?
Send your CV and a short note about why this role interests you to support@example.com. No cover letter template needed, just write like you talk.
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See it working with your own rooms.
A 30 minute call with someone who has run a front desk. Bring your questions and your room list.