Notes from the front desk.
Practical ideas on running a property, filling rooms and keeping guests happy. Written for owners and managers, not marketers.
Revenue and distribution4 Aug 20266 min read
Cutting OTA commission with a direct booking engine
Booking sites bring guests you would never reach alone, but every booking they send costs a commission. Here is how to win more of your own bookings back, with deposits taken through bKash and SSLCommerz.
Guest experience2 Oct 20265 min read
Taking payments locally with bKash, SSLCommerz and card, without extra terminals
Guests in Bangladesh pay with bKash, cards, bank transfers and cash. Here is how to accept all of them in one place, send payment links instead of buying more devices, and keep every taka accounted for.
Product updates22 Sep 20265 min read
Moving from spreadsheets to a PMS in a week
Many properties still run on an Excel sheet, a booking register and a WhatsApp group. Moving to a PMS does not have to take months. Here is a realistic one-week plan.
Hotel operations15 Sep 20265 min read
A housekeeping room status flow the front desk can trust
Most front desk delays come from not knowing which rooms are really ready. A clear room status flow, kept up to date from the housekeeper's phone, fixes that.
Revenue and distribution1 Sep 20265 min read
Rate seasons and restrictions for Cox's Bazar peak weekends
Peak weekends in Cox's Bazar sell out whatever you do. The question is whether they sell out at the right price and with the right length of stay. Here is how to set it up.
Hotel operations18 Aug 20265 min read
A night audit checklist your team can follow at 2am
The night audit closes the business day. Done well, it gives you clean figures every morning. Here is a simple checklist for night staff, and the settings that make it easier.
See it working with your own rooms.
A 30 minute call with someone who has run a front desk. Bring your questions and your room list.