Front office5 min lesson
Taking a phone booking
Search availability, price the stay, pick the guest and confirm in under two minutes.
Video coming soon
We are still recording this lesson. The notes below cover every step in the meantime.
Lesson notes
Steps shown
- Front office, Reservations, then New booking.
- Choose dates, adults and children, and any promo code.
- Add a room from the results; each room can have its own type and plan.
- Pick an existing guest or create one, then Confirm booking.
Tips
- If a plan shows a restriction such as minimum stay, only staff with override rights can book it anyway.
- Send a payment link from the folio to collect the deposit.
Next lessons
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Lesson notesFront office6 min lesson
Check-in and check-out at the front desk
Assign a ready room, record ID, take payment and check guests out with a zero balance.
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Lesson notesGetting started9 min lesson
Set up your property with the onboarding wizard
The eight steps from a new account to a property that is ready to take bookings.
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Lesson notesGetting started4 min lesson
A tour of the workspace
Find your way around the sidebar, the property switcher and the dashboard.
See it working with your own rooms.
A 30 minute call with someone who has run a front desk. Bring your questions and your room list.