Refund policy
When we refund subscription fees, and how refunds for guest bookings work.
Last updated
Draft for review. Have your legal adviser review this page before relying on it.
This policy covers fees paid to [company legal name] ("we") for a RoomAnchor subscription. It does not cover money your guests pay you for bookings.
Monthly plans
Monthly fees are charged in advance and are not refunded for a partly used month. If you cancel, you keep access until the end of the month you paid for.
Yearly plans
If you cancel a yearly plan within 30 days of the first payment, we refund the full amount. After that, yearly fees are not refunded, but you keep access until the end of the paid year.
Changing plan
When you move to a higher plan through online checkout, the price difference is prorated. When you move to a lower plan, the change takes effect from your next billing period.
When we will always refund
- You were charged twice for the same period.
- You were charged after cancelling correctly before the renewal date.
- We remove a feature that is central to your plan and cannot offer a reasonable alternative. In that case we refund prepaid fees for that feature pro rata.
How refunds are paid
Refunds go back to the original payment method where possible. Payments made by bank transfer or bKash and recorded by our team are refunded the same way. Allow up to 14 working days for the money to arrive, depending on your bank or provider.
Guest booking refunds
Refunds to your guests are your responsibility and follow your own cancellation policy. RoomAnchor records refunds against the original payment, and for supported gateways can send the refund to the gateway for you, but the money moves between you, the gateway and your guest.
Contact
To ask for a refund, contact [company legal name], [registered address], or the support email shown on our website, with your organisation name and invoice number.