Running housekeeping each day

How the day is planned

Each morning the planner builds the day's tasks:

• a departure clean for every room due out
• stayover service at the frequency you choose
• a refresh for vacant dirty rooms
• optional evening turndown

Planning runs automatically at the planning time, or on demand with Plan the day. It never duplicates tasks, so pressing it twice is safe. Checking a guest out adds a departure clean straight away.

Set it up once

Open Setup > Settings > Housekeeping:

1. "Plan the day automatically" and the planning time (06:00 by default).
2. "Service stayover rooms every (days)". Use 0 to service stayovers only on request.
3. Turndown for occupied rooms, on or off.
4. "Rooms need a supervisor inspection after cleaning", on or off.
5. Credits per task: departure 2, stayover 1, vacant 1, deep clean 4 by default. Credits balance the workload.

The supervisor's morning

1. Open Operations > Housekeeping. The board shows rooms to clean, ready rooms, tasks done and arrivals not ready.
2. Press Share rooms. Tasks are divided by credits among the attendants on duty, keeping neighbouring rooms together.
3. Move a room between attendants if you need to.

The room attendant's day

1. Open Operations > My rooms on a phone.
2. Start a room when you go in and Finished when you leave.
3. Skip a stayover with a reason, for example "do not disturb".
4. Report a fault: it becomes a maintenance work order.
5. Log a found item: it gets a reference and is linked to the last guest in the room.

Inspections

When inspection is required, finished rooms wait for the supervisor. Pass the room and it becomes ready for the front desk, or send it back with a note.

Lost and found

Operations > Lost & found lists every item with its reference, room, linked guest and days in storage. Items are kept for 90 days by default, then returned, donated or disposed of.

Tips

• Watch "arrivals not ready" from midday. Those rooms go first.
• Give a deep clean more credits so the person doing it is not also given a full floor.

Common mistakes

• Marking rooms clean from the front desk. Let the attendant finish the room so the status means something.
• Leaving inspection on with no supervisor on shift. Rooms will never become ready.